Privacy Policy

Last updated: April 19, 2025

Altivue is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines the types of data we collect, how it is used and stored, and the rights you have regarding your information.

1. What Data We Collect

• Email Address: Used for user authentication and essential communication.
• Authentication Metadata: Firebase Authentication may collect metadata (e.g., device, sign-in method). Altivue may support login via email/password, Google, or other identity providers.
• Flight Itinerary Data: Includes aircraft registration, crew members, weights, routes, and notes.
• Location Data: Collected only when the user explicitly enables features like flight tracking or geolocation tagging.
• Device Information: Includes device type, operating system, and crash/error logs (used for diagnostics via Firebase).
• Cookies and Analytics: Altivue may use cookies and third-party tools like Google Analytics or Firebase Analytics to understand usage patterns and improve services. These do not collect personally identifiable information unless explicitly provided.

2. How We Use Your Data

• To enable features such as flight itinerary creation, tracking, notifications, and user management.
• To deliver alerts, reports, or status updates to users within a company or team.
• To improve platform performance, troubleshoot bugs, and ensure safe and compliant operation of services.
• To communicate updates, feature changes, or administrative alerts when required.

3. Data Storage and Sharing

• Altivue uses Google Firebase for authentication, cloud storage, and analytics. Firebase stores data securely in Canada and the United States.
• All data is encrypted in transit and at rest using modern encryption standards (TLS, AES-256).
• We do not sell or share your personal data with third parties, except trusted service providers that support core infrastructure (e.g., Firebase).
• We may disclose information if legally required (e.g., subpoena, court order) or to investigate misuse or threats to platform security.

4. Data Retention

Data is retained for as long as your account is active or as needed to deliver services. Users may request deletion of their account and related data at any time by contacting support.

5. Your Rights

• Access the personal data Altivue holds about you
• Request correction or deletion of your data
• Withdraw consent for certain types of processing (e.g., location tracking)
• File a complaint with a privacy regulator if your rights are violated

6. Children’s Privacy

Altivue does not knowingly collect or store personal information from individuals under the age of 18. If you believe your child has submitted personal data, please contact us to request removal.

7. International Data Transfers

Data collected through Altivue may be transferred to and stored on servers in Canada and the United States. By using the service, you consent to the transfer and processing of your information in these jurisdictions.

8. Data Controller

Altivue operates as the data controller for information processed through this website and application. In cases where your organization manages your Altivue account, certain responsibilities may be shared with your administrator.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notifications. Continued use of Altivue after updates indicates your acceptance of the new terms.

10. Contact

If you have questions or requests related to this policy, contact us at:
support@altivue.ca