Software-as-a-Service (SaaS) Agreement

Last updated: April 20, 2025

This SaaS Agreement ("Agreement") governs your use of the Altivue software services provided by Altivue ("Altivue", "we", "our"). By using the Altivue platform, you agree to be bound by this Agreement.

1. Scope of Agreement

This Agreement applies to all access and use of the Altivue web and mobile application and associated services, whether accessed via subscription, trial, or demo.

2. Subscription & Access

• You are granted a non-exclusive, non-transferable right to access and use Altivue for your company or personal operational use.
• Subscription plans may include monthly or annual billing. Usage of the software is subject to the selected plan's limits and features.
• Free trials may be offered and are limited in time and functionality.

3. Use Restrictions

• You may not sublicense, resell, reverse engineer, or modify Altivue software.
• You agree not to use the platform for any illegal, harmful, or unauthorized purposes.

4. Data Ownership & Privacy

• You retain ownership of any data uploaded or generated in your Altivue account ("Customer Data").
• Altivue processes Customer Data solely to provide the services. See our Privacy Policy for more details.

5. Data Security

Altivue follows industry-standard security practices and uses Google Firebase for encrypted storage and authentication. You are responsible for safeguarding your login credentials.

6. Uptime & Support

• Altivue targets 99.9% uptime excluding scheduled maintenance or force majeure events.
• Support is available Monday–Friday via support@altivue.ca.

7. Modifications to Services

We reserve the right to improve or modify the software. Material changes will be communicated through the platform or email.

8. Termination

We may suspend or terminate access for violations of this Agreement. You may cancel your subscription at any time; cancellations take effect at the end of the current billing cycle.

9. Limitation of Liability

Altivue is not liable for indirect, incidental, or consequential damages. Our total liability is limited to fees paid in the past 6 months.

10. Governing Law

This Agreement is governed by the laws of the Province of British Columbia, Canada. Disputes will be resolved in the courts of British Columbia.

11. Contact

If you have questions regarding this Agreement, please contact:
support@altivue.ca